Send the order as it appears at checkout
Include the 1688 order number or link, the seller, and the total in CNY or the currency shown at checkout. Send a screenshot of the methods the order offers and include the payment deadline if there is one. If 1688 shows separate charges for several orders, list each order number with its amount.
Tell the manager which costs are included. A supplier may charge for delivery within China on the order, while a freight forwarder may bill you separately. We quote the payment you ask us to check.
Confirm the amount and track the order
The manager checks the available checkout method and any requirements for the payer. If we can help, you’ll see which order the quote covers, the amount to be paid to the seller and the total you send in USDT. After the agreed payment, check the payment status on the order and use its number if you need to follow up.
1688 payment questions
What if my checkout payment was rejected?
Share the exact message and the payment method you tried. We’ll check the options still available for that order.
What if the supplier sent a separate invoice?
Send the invoice and its payment instructions. We’ll check it as a supplier invoice and agree how the payment can be identified by the seller.
Who handles an order change or cancellation?
Confirm the change with the seller or through your order on 1688. Send the updated amount or cancellation to your manager so we can check how it affects the agreed payment.